When you register as a patient of our practice, you provide consent for our osteopaths, allied health practitioners, and practice staff to access and use your personal information so they can provide you with the best possible treatment and healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation. We may also use your unidentified data for business processes (e.g., staff training).
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways:
During the treatment and throughout the course of providing medical services, we may collect further personal and health information.
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
You may opt out of direct marketing at any time by notifying our practice in writing or by clicking the unsubscribe button in any marketing email received.
Our practice may use your de-identified personal information to improve the quality of the services we offer to our patients through research, staff training and analysis of our patient data.
Your personal information may be stored at our practice in various forms. These include:
Our practice stores all personal information securely. All paper files and hard copy documents are kept in a secure location within the clinic. All digital files and electronic records are stored on Cliniko, a secure, password protected, online practice management software. Confidentiality agreements exist for all employees and contractors that work for Muna Osteopathy andWellness.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request through email, and our practice will respond within a 30-day period. If extensive information is required, a fee may be charged.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or up date your information, and you should make such requests through email to firstname.lastname@example.org
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Letters of complaint can be addressed to:
PracticeOwner and Principal Osteopath
MunaOsteopathy and Wellness
879A High Street, Thornbury, VIC 3071
P:(03) 9480 4461
You may also contact the Office of the Australian InformationCommissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Our website uses a standard technology called “cookies” and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.